Your telesession can be accessed through your patient portal:
CPH Patient Portal Information and Policies
If you are a current patient and have not received the link to sign up for the portal, please call our office at 716-322-6394 to ensure we have the correct email on file for you. All links for your telesessions will be accessed through your patient portal on Simple Practice. It is the patient’s responsibility to keep their patient portal current with accurate contact information.
Navigating the Patient Portal
1. “Appointment” Tab
Allows patients to view and manage their appointments, request new appointments, and join Telehealth appointments
2. “Documents” Tab
Allows patients to view and complete documents, and upload files to share with their clinician
3. “Billing & Payments” Tab
Allows you to view billing documents and payment history, pay your balance or individual invoices, and add payment details.
4. “Messages”
- Here you can send your clinician a secure message
Telesession Appointments
We require a minimum of 24-hour notice when canceling or rescheduling an appointment. If no notice is provided, you will be billed the full session fee.
Sessions begin at the top of each hour and run until 45 minutes past the hour.
If you are late to log onto a session this time will not be added to the end of your session. Once the therapist has logged onto the session the client has 15 minutes to log on. If the patient does not log on after 15 minutes, the systems times out and the patient will be billed for the full session fee.
The office is not responsible for patient internet/technology failures. If a client is unable to log on due to their network or equipment prior to their session and does not notify the office, the client will be billed for the full session fee.
Simple Practice recommends using Google Chrome for the best results. Please keep in mind you are able to login to the patient portal via computer or cell phone as long as you have access to a functioning network
You must notify the office of any issues so we are aware and can notify the clinician before your session times out
Session Payments
We accept cash, check, money order, or card (Healthcare FSAs are accepted as well)
Please note, cards will incur ~3.5% convenience fee. Your bank statement will reflect Cook Mental Health Counseling
A card is required to be on file. All checks and money orders must be made payable to Danielle Cook
Checks that are not properly filled out will be returned
Please ensure all checks are dated and signed appropriately. Payments can be mailed to:
CPH Mental Health Counseling
737 Delaware Avenue
Suite 216
Buffalo, NY 14209
Payment may also be dropped off at the office Monday through Thursday 10am to 3pm
Payments are due by your appointment time
A $10 late fee will be applied if we do not receive payment within 3 days of your appointment
Patients with outstanding invoices that exceed the service due date are subject to an additional fee of $10 for every 30 days past due
Sliding Scale Clients
For patients who are on sliding scale payments, it is important to know that you must be in good financial standing in order to continue receiving the discounted rate. Proof of income must be submitted annually as our foundation covers the rest of the portion of the discounted rate. If updated documentation is requested, you will be notified.